Madelia Designs Website: www.madeliadesigns.com

Last updated: 24 May 2026

1. About this Privacy Policy

Madelia Designs (“we”, “us”, “our”) is an Australian business that designs and sells artificial jewellery, including temple jewellery and a range of fashion jewellery. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also align our practices with international standards such as the EU General Data Protection Regulation (GDPR) for customers outside Australia.

2. Information we collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

Information you provide:

• Full name

• Billing and shipping address

• Email address and phone number

• Order details and purchase history

• Payment information (processed securely by our payment providers — we do not store full card details on our servers)

• Account login details, if you create an account

• Communications you send us (emails, contact form messages, social media messages, customer support requests)

• Reviews, ratings, or feedback you submit

• Marketing preferences

Information collected automatically:

• IP address and approximate location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring website

• Cookies and similar tracking technologies (see Section 7)

We may also collect information about you from third parties, such as payment processors, shipping partners, social media platforms (if you interact with our pages or sign in via social login), and analytics providers.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders, including shipping and delivery

• Take payment and issue refunds

• Communicate with you about your orders, enquiries, or account

• Provide customer support

• Send you marketing communications about new collections, offers, and promotions (only where you have opted in, and you can unsubscribe at any time)

• Personalise your shopping experience and show relevant products

• Improve our website, products, and services

• Detect, prevent, and address fraud, security issues, or technical problems

• Comply with our legal obligations, including taxation, consumer law, and record-keeping requirements

We will not use your personal information for any purpose that is unrelated to the reasons above without first seeking your consent, unless we are legally permitted or required to do so.

4. Disclosure of your information

We do not sell your personal information. We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors (for example, Stripe, PayPal, or other gateways we use) to process your transactions securely

• Shipping and logistics partners to deliver your order

• IT and hosting providers that store our data and run our website

• Marketing and analytics providers, such as Google Analytics and email marketing platforms

• Professional advisors including accountants, lawyers, and auditors, where required

• Government authorities or law enforcement, where required by law

Some of these third parties may be located overseas, including in the United States, India, and the European Union. Where we transfer your information overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

5. Marketing communications

If you have subscribed to our newsletter or opted in to receive marketing, we may send you emails or messages about new arrivals, sales, and offers. Every marketing email we send includes a clear unsubscribe link. You can also opt out at any time by emailing us at the address in Section 12.

We will not send you marketing communications if you have not opted in (other than transactional messages relating to your orders).

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Encrypted (HTTPS/SSL) connections on our website

• Secure payment processing through PCI-DSS compliant providers

• Restricted access to personal information within our business

• Regular review of our security practices

No method of transmission over the internet is completely secure. While we take care to protect your information, we cannot guarantee its absolute security, and any transmission is at your own risk.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, analyse traffic, and improve your experience.

Types of cookies we use:

• Essential cookies required for the site to function (for example, cart and checkout)

• Analytics cookies that help us understand how visitors use our site (for example, Google Analytics)

• Marketing cookies used to show you relevant ads on other platforms (for example, Meta Pixel, Google Ads)

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of our website work.

8. Data retention

We keep your personal information only for as long as needed to fulfil the purposes set out in this Policy, or as required by law (for example, tax and accounting laws in Australia generally require records to be kept for at least 5 years). When information is no longer required, we securely delete or de-identify it.

9. Your rights

You have the right to:

• Access the personal information we hold about you

• Correct information that is inaccurate or out of date

• Request deletion of your information, subject to our legal obligations

• Opt out of marketing at any time

• Withdraw consent where we are relying on your consent

• Make a complaint if you believe we have breached your privacy

If you are located in the EU/UK, you have additional rights under the GDPR, including data portability and the right to object to certain processing.

To exercise any of these rights, contact us using the details in Section 12.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first (Section 12) so we can investigate and respond. We will aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

11. Children’s privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Madelia Designs Email: [email protected]

Address:

6/32 Buller Street

Portmacquarie

2444

NSW

ABN: 89 754 151 594

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, with the “Last updated” date shown at the top. We encourage you to review it periodically.